Single lane queuing is the most stress free system. However being at the head of a single lane queue still can be stressful, as the expectations of the rest of the people queuing pressures the customer at the head of the queue to locate the next available service point quickly. This is particularly true where there are a large number of service points.
In addition, delays caused by customers being slow to identify the next available position can significantly slowdown the overall service rate of the system.
Sitec’s Call Forward system provides customers with audio and visual messages which direct them to the next available counter, allowing them to relax. It can also speed up the system and reduce waiting time, which in turn provides the service provider with improved staff efficiency.
The regular audio and visual messages of Sitec’s Call Forward system also has another benefit. It can reassure customers that the queue is moving and allowing them to estimate the likely waiting time and help reduce the number of walk aways.