Welcome to the Sitec ESP Terms and Conditions.
These terms and conditions apply to any products and services that you may purchase from us.
Please read all of these terms and conditions carefully before you order any products from our website because by ordering any of our products, you agree to be bound by them. If you accept these terms and conditions, please tick the box during the checkout process to show that you have read and agreed to them. Please understand that if you do not accept these terms and conditions, you will not be able to order any products from our website.
1. Our website
1.1. The Sitec ESP brand and www.sitecesp.com website are wholly owned and operated by Sitec ESP Limited of 70 Gracechurch Street, London EC3V 0HR, United Kingdom, registered in the UK with company registration number 11147820.
2.1. If you want to order any products from our website then you will need to provide us with certain details.
2.2. You will be asked to enter information such as your name, address, email address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.
2.3. In providing our services and supplying our products, we may share your private information with outside parties, necessary in fulfilling your orders.
3. How is the contract formed between you and us?
3.1. The technical steps required to create a contract between you and us are as follows:
- You will be guided through the ‘checkout’ process by a series of instructions. If you want to correct any errors you have made, you can do so by clicking the ‘back’ button.
- You place the order on our website by finalising payment via the payment gateway presented at the end of the ‘checkout’ process.
- We will send you an email to acknowledge that we have received your order. This is not an order confirmation or acceptance of your order because we will have to carry out stock and identity checks first.
- Finally, we will then send you an email to confirm that your order has been dispatched to you (if you have chosen to have your products delivered to you and it is not a ‘direct delivery’ product). At this point, your order has been accepted by us and the contract is formed between you and us (unless we have notified you that we do not accept your order or you have cancelled it – please see Cancellations below).
3.2. Because products may not all be stored by us at the same location, we may sometimes not be able to deliver them all for you at the same time so don’t worry if your delivery seems to be incomplete. You will still only be charged one delivery charge though. If you have any queries about your order or worry that it may be incomplete, then please contact Customer Services.
3.3. The contract will be concluded in English.
3.4. The details of your contract will be held by us. If you have a registered account with us and require any information about orders you have placed with us, you can log-in to your account here. Otherwise, please contact Customer Services.
4.1. Payment for goods and services may be made using major credit/debit cards or via direct bank transfer.
4.2. All payments for orders must be received in full during order placement.
5.1. We will do our best to try and deliver the products to you in accordance with the timescales set out in your dispatch confirmation email. However, we cannot always guarantee that we will meet these dates due to factors beyond our reasonable control.
5.2. We will deliver the order to you at the delivery address you entered during order placement.
5.3. Please note that we will deliver to the threshold of the building, but you will be required to carry the objects into the property so please ensure that there will be someone at the delivery address who will be able to do this.
5.4. If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.
5.5. Where the order was returned because we failed to meet the due date and/or time for delivery, then we will redeliver the order to you at no additional cost. In all other cases, you will be required to pay any additional delivery charges we incur in the order being returned to us and then redelivered to you.
6.1. The products prices on our website is in UK Pounds Sterling and exclude UK VAT, which will be charged accordingly.
6.2. The price of the products and our delivery charges will be as quoted on our website from time to time.
6.3. Products prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.
6.4. Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. Where we recognise that we have charged the incorrect price, we will contact you to see what you want to do. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the goods to you at the incorrect lower price.
6.5. Payments will be taken immediately on order. Payment for all products must be made by one of the methods offered.
7. Discounts and offers
7.1. We may run special offers and/or discounts on our website from time to time at our discretion. For details of the terms and conditions of each special offer and discount, please see Promotions Terms and Conditions below. We reserve the right to terminate any special offer or discount at any time without notice (but this will not affect any orders that we have already accepted).
8. Promotions Terms and Conditions
8.1. All promotions are subject to availability and may be withdrawn or amended at any time. While stocks last. No substitutions can be made.
9. Product description
9.1. Each product is sold subject to its product description which can be found on the particular web page for the relevant product.
9.2. Please note the following with regards to all product descriptions on our website:
- we reserve the right to alter specifications without prior notice. This will not affect any orders for which you have already received a dispatch confirmation.
- all sizes and weights are given as a guide only and are approximate.
10. Cancellations and Returns
10.1. I’ve changed my mind and want to cancel
10.2. If you change your mind or you simply want to cancel your order for any reason, then you can do so at any time before you receive a dispatch confirmation email from us.
10.3. To cancel your order, please contact us by email to: firstname.lastname@example.org. After cancelling, if you have already received your products then you must return them to us undamaged and in original packaging.
10.4. Where you have cancelled your order either before you receive a dispatch confirmation email from us or within 10 days after the date you receive the products, then we will give you a full refund of the price that you paid for the products and any applicable delivery charges, but returns costs shall be at your expense, but there are additional terms that you must meet before we do so, as follows:
- you must return the products with their original packaging or ensure that they are otherwise packaged safely. and
- the products must not have been used and must be in a re-saleable condition.
10.5. In each case, either before or at the time you return the products to us, you will need to tell us whether you would like a replacement or a refund. Where you have not told us what your preference is, we are not obligated to contact you to find out and (where you are entitled to one) we will, in such cases, give you a refund. We will refund the price of the products in full together with any applicable delivery charges.
10.6. Where you are entitled to a refund, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day that you told us you want to cancel. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
10.7. Please note that a small number of products are subject to a collection charge applied if the customer changes their mind once delivery has taken place, providing the products are unopened. If the product has been unpacked or assembled, we are unable to accept it back. Products affected by this charge are marked on the respective product page.
11. Defective products
11.1. In the rare event of you encountering a fault with any item purchased from us please email a description of the fault along with images (when possible) to email@example.com, where we will replace parts or the item directly with the customer. This is the most direct, quickest and most convenient way for the consumer to get a speedy resolution in most cases.
11.2. If we are not notified in writing of any defect within 5 days of delivery, the customer shall be deemed to have examined and accepted the goods in good condition and free from any defects and supplied in accordance with all the specifications of the order.
11.3. Where you are returning the products because they are defective, we will refund to you the reasonable costs of the return. In all other cases, you must return the products at your own cost.
11.4. Where possible, we ask that you please return the products in their original packaging. Where this is not possible, please ensure that the products are packaged securely to help ensure that they reach us safely and in a good condition. Please note that if you are cancelling your order because you have changed your mind and you received your products more than 14 days ago, then there are stricter measures that you have to comply with when returning your product or you may not get your refund or replacement (please see I’ve changed my mind and want to cancel above).
11.5. If you think that any of the products you have received are defective, then in the first instance please contact us at firstname.lastname@example.org who will do our best to assist you.
11.6. You are entitled to either:
- claim on the manufacturer’s guarantee (see Manufacturer’s guarantee below); or
- exercise your legal rights (please see Your legal rights below).
11.7. Our liability for consequential loss shall not exceed the invoice value of the defective goods.
11.8. Subject as expressly provided in these conditions, and except where the goods are sold to a person dealing as a consumer, (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest permitted by law.
12. Shortages and Damages
12.1. Any shortages in delivery or delivery of incorrect items must be notified by email to email@example.com within three days of receipt of goods and must include with full details.
12.2. Notification of non-delivery must be made within five days of the dispatch confirmation email.
12.3. Customers are required to check goods on arrival for any faults or defects and notification of any faults or defects need to be confirmed in within five days of receipt of goods.
12.4. Any damage to goods in transit must be advised in writing within 24 hours of goods arriving to ensure we can notify the transportation company within their time frame.
13. Manufacturer’s guarantee
13.1. Our products come with a manufacturer’s guarantee. Where it does, we will pass on the benefit of that guarantee to you. If you want to claim on such guarantee, you will have to contact the manufacturer and follow the instructions or terms contained in the same.
14. Your legal rights
14.1. The guarantees provided above are in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
14.2. If you think the products are defective, you must return them to us (please see Defective Products above). If they are defective, then you are entitled to a repair, replacement or a refund.
14.3. Either before or at the time you return the products to us, you will need to tell us whether you would like a repair, replacement or a refund. Where you have not told us what your preference is, we are not obligated to contact you to find out. Please note that where you have used the products, we may reduce any refund we give to you to take into account the use you have had of the products since they were delivered to you. Whether you receive a repair, replacement or a refund, we will also refund any reasonable costs you may have incurred in returning the products to us. Where you have not told us what costs you have incurred, we will make a reasonable estimation. If you are not happy with any such estimation, then please contact our Customer Services.
14.4. We will process any refund due to you as soon as possible and, in any case, within 14 days of the day that you returned the products to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
15. Risk and Property
15.1. The risk of damage or loss of the goods shall pass to the customer at the time of delivery, or if the customer wrongfully fails to take the delivery of the goods or fails to provide adequate means of access for the delivery of the goods at the time when the company has tendered delivery of the goods or attempted to deliver the same.
15.2. Notwithstanding delivery and the passing of risk in the goods, or any other provision in these conditions, the property in the goods shall not pass to the customer until the Company has received in cash or cleared funds payment in full of the price of the goods and all other sums due from the customer to the company.
15.3. The customer shall not be entitled to pledge or any way charge by way of security, for any indebtedness of any of the goods which remain the property of the Company, but if the customer does so all monies owing by the customer to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.
16. Force Majeure
16.1. The company shall not be held liable to the buyer for any loss resulting from failure to deliver the goods, or for any delay in delivering the goods, where such failure is wholly or mainly due to any cause outside the Company’s reasonable control, including but not limited to shortages of material, strikes and lockouts, riots and civil commotion, severe weather conditions or acts of God.
17. Our liability
17.1. If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and other losses that you suffer as a result of our failure to comply which are a foreseeable consequence of such failure.
17.2. Nothing in these terms and conditions excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
- defective products under the Consumer Protection Act 1987; or
- any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
18.1. Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable).
18.2. Nothing under the contract shall give rights to any person who is not a party to it whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.3. We revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
18.4. All aspects of the contract formed in respect of your use of our site shall be governed by English law and the parties agree to the non-exclusive jurisdiction of the English courts as far as possible. In some circumstances the laws where you are domiciled may apply and the courts where you are domiciled may have jurisdiction.
19. Customer Services
19.1. If you have any questions or complaints, please contact us on 020 3967 4888 between the hours set out below. Calls will be charged at the rate set by your network provider.
Saturday, Sunday: Closed
Bank Holidays and other public holidays: Closed
Alternatively, please email us at firstname.lastname@example.org.
20. Information about us
20.1. The Sitec ESP brand and www.sitecesp.com website are wholly owned and operated by Sitec ESP Limited of 70 Gracechurch Street, London EC3V 0HR, United Kingdom, registered in the UK with company registration number 11147820, contactable by the following means:
Telephone: 020 3967 4888